Shipping policy

Shipping Policy

At Hoshicha, we are dedicated to delivering premium Japanese matcha with exceptional service. Please review our shipping policy below for details on order processing, shipping methods, and delivery expectations.

Shipping Cost

  • We provide free express shipping for all orders.

Shipping Countries

  • We only ship to USA.

Order Processing

  • All orders are shipped from our US warehouse, within 1–2 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Carriers

  • We ship all orders via FedEx or UPS for reliable and fast delivery.

Delivery Times

  • Total delivery time is 2-4 business days (including processing time).

  • Actual delivery times may vary depending unforeseen circumstances such as weather or carrier delays.

Order Tracking

  • Once your order has shipped, you will receive an email with your tracking number.

  • You can track your shipment directly on the FedEx or UPS website.

Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.

  • If there are any shipping restrictions to your location, you will be notified at checkout.

Damaged or Lost Packages

  • If your order arrives damaged or is lost in transit, please contact us immediately at contact@hoshicha.co with your order number and details. We will assist you in resolving the issue promptly.

Customs, Duties, and Taxes

  • Hoshicha prepays all customs duties and taxes.

Contact

For any shipping-related inquiries, please contact us:

Email: contact@hoshicha.co
Phone: +1 (307) 275-8485
Address: 30 N Gould St Ste N,
Sheridan, WY, 82801

Thank you for choosing Hoshicha for your luxury matcha experience.